Refund policy

Return & Refund Policy

Luna’s Variety By Diana

Thank you for shopping with Luna’s Variety By Diana!

We specialize in wholesale makeup, beauty products, and accessories.

All sales are final, except for items that arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number.
• Clear photos of the affected items.
• Photos of the packaging, if applicable.
• A brief description of the issue.

Once your claim has been reviewed and approved, we will offer a replacement or refund for the affected items.

Non-Returnable Items

We do not accept returns or exchanges for:

• Change of mind.
• Incorrect items ordered by the customer.
• Personal preferences regarding colors or styles.
• Unsold wholesale merchandise.

Wholesale Orders

Our minimum wholesale order is $100.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

This policy does not limit any rights or remedies required by applicable law.

Thank you for choosing Luna’s Variety By Diana!